If any goods were damaged in transit, we ask that you report it to us within 3 working days (please note that this is 48 hours for our business customers). If the items are visibly damaged on receipt, it’s best to sign the carrier’s delivery note accordingly. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we’ll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs (if you were asked to return items yourself).
If your product is faulty or should become faulty, you can obtain a replacement or refund within 6 months of purchase – you must be able to provide your order number. In addition, Ink.qa compatible toners carry a 24 month warranty and can be returned for a replacement or refund in this timescale.
If you have changed your mind within 14 days from the day after the goods were delivered, then a full refund will be offered in the form of a discount voucher. You must take reasonable care of the goods until they are returned to us.
If you wish to return goods after 14 days from the day following day of receipt, because you have ordered the incorrect items or you have changed your mind you may still do so and have the value of the returned items transferred towards replacement goods. Please note, a restocking fee will be charged. All goods must be unopened and in their original packaging.
Please note that we will accept goods back under these conditions up to a maximum of one calendar month from date of ordering. This additional right to return goods after 14 days does not affect your statutory right to return goods.
If you need to return an Oki, product that you have purchased and it has become faulty, unfortunately we are unable to collect these ourselves. Under instruction from the printer manufacturer, to return them you must arrange directly with them by calling one of the OKI Dealer numbers:
To maintain our customer care standards we will do our best to arrange this on your behalf, however the printer manufacturers have stated that this must be done by the original purchaser.
If an item has been supplied in error or has developed a fault we will arrange for collection free of charge, if this arranged collection is missed and a fee applies to re-booking the collection the customer will be liable for these charges.
You can exercise your right to return your goods either by calling us on +97430781234, or by email to [email protected]
For further details visit the returns page.